HAVE QUESTIONS?
Frequently Asked Questions
When will my Founding Trio presale order ship?
The Founding Trio is available for presale and will ship as soon as inventory arrives. Your complimentary full-size Prélude Nourishing Oil Cleanse will ship separately at a later date. Tracking information will be emailed for each shipment.
Are Ali James Skin Care products only for perimenopausal or menopausal skin?
No. Our products can benefit adults at many stages of life. They are thoughtfully formulated with the changing needs of perimenopausal, menopausal, and mature skin in mind—including dryness, uneven tone and texture, sensitivity, and changes to the skin barrier.
In what order should I apply the products?
Begin with clean, dry skin. Apply Éclat Advanced Refining Serum, followed by Lumière Age Correcting Treatment. In the morning, finish with Soleil Daily High-Performance Mineral SPF. Introduce active products gradually and follow the directions provided with each product.
Are Ali James Skin Care products suitable for sensitive skin?
Skin sensitivity varies from person to person. We recommend patch testing before use and introducing one new product at a time. If you have very sensitive skin, a diagnosed skin condition, or are under a dermatologist’s care, consult your provider before beginning a new routine.
How can I contact Ali James Skin Care?
Email us at hello@alijamesskincare.com with questions about products, orders, or your skincare routine. Please include your order number when contacting us about a purchase.
Can I use Éclat and Lumière together?
Yes. Apply Éclat Advanced Refining Serum first, followed by Lumière Age Correcting Treatment. If you are new to exfoliating acids, introduce Éclat gradually and adjust use based on your skin’s response. Always apply Soleil during the day.